/rpm-university

Remote Patient Monitoring University

in any Remote Patient Monitoring Program

Welcome to RPM U! Accuhealth's education center for healthcare providers who want a comprehensive understanding of Remote Patient Monitoring. Watch training videos, read RPM articles, real-world case studies and FAQs, listen to virtual care podcasts and much more.

 

Remote monitoring is officially the new staple medical service for delivering value-based healthcare. RPM is becoming a standard in both primary and specialty care.

Get your free education in Remote Patient Monitoring from the industry leader in RPM...

 

The Evolution of Patient Monitoring

in any Remote Patient Monitoring Program

What it Was... What it is Now!
Collecting physiological data few times per year and making medical decisions (medication, exercise, diet)  Collecting physiological data daily and fine tuning medical decisions (medication, exercise, diet)
Reactive Care (old way is patient has an extreme event like hospitalization then doctor reacts to patient condition Proactive Care -  doctor gets an SMS alert of an adverse physiological reading and modifies the care plan to keep the patient out of the hospital)
Old Medium of Delivering Care Irregular patient visits to clinic waiting room a few times per year  New Medium of Delivering Care Patient gets right-sized and real-time care based on their physiological data which reduces unwanted waiting room visits and increases more appealing virtual visits)
Current Doctor (blind with limited data and limited clinical support outside of working hours)  Super Doctor (empowered with a wealth of data / data driven, trends, notifications, correlations, and 24/7 clinical support from an RPM services vendor)
Impact to Total Cost of Care - Huge Savings from RPM - Accuhealth alone saved the healthcare system $44M+ dollars in avoided Emergency and Hospital visits in 2021.

What is Remote Patient Monitoring?

in any Remote Patient Monitoring Program

RPM is the use of digital technologies to collect and analyze physiologic patient data from one location and electronically transmit that information securely to providers in a different location. Patient data can include vital signs, weight, blood pressure, blood sugar, and/or pacemaker information.

 

Choosing a Provider Is the First Step to Getting Started With Remote Patient Monitoring

in any Remote Patient Monitoring Program

Remote Patient Monitoring programs vary wildly between different providers. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet.

Choosing a Provider Is the First Step to Getting Started With Remote Patient Monitoring

in any Remote Patient Monitoring Program

Remote Patient Monitoring programs vary wildly between different providers. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet. Lorem ipsum dolor sit amet.

Cellular-Enabled Connectivity

Remove WiFi and Bluetooth Dependence. They're Unreliable and Outdated.

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords
Coverage Map

Plug-and-Play Devices are Required for Success in Any RPM Program

in any Remote Patient Monitoring Program

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords
Coverage Map

Plug-and-Play Devices are Required for Success in Any RPM Program

in any Remote Patient Monitoring Program

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords
Coverage Map

Plug-and-Play Devices are Required for Success in Any RPM Program

in any Remote Patient Monitoring Program

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords

Order Patients A Monitoring Device

We provide patients an EHR-connected monitoring device that monitors blood pressure, glucose, pulse ox, and/or weight. Devices send data automatically and digitally back to our platform and the provider's EHR. 

Respond to Abnormal Readings

When patients have abnormal readings, our 24/7 clinical team of nurses and MAs will call your patient, assess, and escalate only those cases that need to be escalated, minimizing disruption to you and your practice. 

Bill the Payer for Providing RPM

Our clinical team's interactions with your patients generates time towards the time-based RPM codes that you will bill Medicare (or other payer) monthly. We help you with billing details so that you can generate clean claims.

High Level Overview

Understand RPM in 60 Seconds

Listen to Accuhealth CEO Stephen Sampson explain why Remote Patient Monitoring is the future of outpatient care - with evidence-based improvement to patients overall health.

Does RPM Really Work? 

Improved Clinician Experience

Objective Data, 24/7/365 clinical support from RPM Vendors, More patient touchpoints using technology and virtual visits, Reduced Cognitive Overload, Increased Marginal Reimbursements.

 

Improved Patient Experience

Real-time and proactive care, 24/7/365 clinical support, virtual care in the comfort of the home, empowered with data to take ownership of their own health, less emergency, and hospital visits.


Lower Cost of Care

In 2021, Accuhealth alone avoid 3,271 hospital visits, saving CMS an estimated net savings of $44,485,600 based on an average Medicare cost per patient of $13,600 (found at peoplekeep.com).

The Keys To Success With Your RPM Program

Keep reading to understand the keys to success and industry secrets when selecting an RPM vendor, and what to watch out for, such as:

 

  • The hardware you can trust for accurate and reliable patient readings

  • Why you need 24/7/365 bi-lingual clinical staff to monitor your patients and manage interventions

  • The importance of true EHR integration

  • How to get the right data to stay ahead of negative health outcomes to keep your patients healthy, happy, and out of the hospital.

What Outcomes Can I Expect?

Review the expected outcomes for patients, providers, and clinical staff after your program is up and running.  These factors will determine the long term viability and success of your Remote Patient Monitoring program.

Expected Outcomes for Patients

Patients Under Remote Patient Monitoring Care Plans Can Expect:

  • Increased touch points
  • Continuation of in-person visits
  • Increased medication adherence
  • Increased loyalty and decreased churn

Expected Outcomes for Providers

Providers Implementing Remote Patient Monitoring Care Plans Can Expect:

  • Ability to see critical patients more often
  • Ability to fine-tune care and medical decisions
  • Ability to see patients at anytime and anywhere virtually

Expected Outcomes for Clinics

Clinics Utilizing a Remote Patient Monitoring Program Can Expect:

  • Lower cost of care
  • Increase in revenue
  • Reduction in clinical burden
  • Reduction in patient churn rate

RPM Guides & Whitepapers

Get valuable insight into how Accuhealth can increase patient engagement and health resulting in measurable outcomes and increase revenue for clinics. From small family practices to Federally-Qualifed Health Centers (FQHC) we have a solutions that can be tailored to every need.

Cellular-Enabled Connectivity

Remove WiFi and Bluetooth Dependence. They're Unreliable and Outdated.

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords
Coverage Map

Plug-and-Play Devices are Required for Success in Any RPM Program

in any Remote Patient Monitoring Program

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords
Coverage Map

Plug-and-Play Devices are Required for Success in Any RPM Program

in any Remote Patient Monitoring Program

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords
Coverage Map

Plug-and-Play Devices are Required for Success in Any RPM Program

in any Remote Patient Monitoring Program

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords

Remote Patient Monitoring Devices

Hardware is one of the most important components of any RPM program. Since your patients will be using them on a daily basis to collect the physiological reading the RPM devices need to be extremely user-friendly, accurate, and reliable, particularly with our elderly patients. Look for simple to use technology that is plug and play straight out of the box.

  • Bluetooth VS Cellular Devices (Not all cellular devices are created equal). If you have Bluetooth, get ready for trouble - unreliable, third-party connectivity issues.
  • Cellular preferred for ease of use, Increased connectivity - should work on all major cellular carriers globally, including Verizon, AT&T, and T-Mobile/Sprint, to ensure the best coverage possible.
  • Not All 4G devices use all networks, most use just AT&T. Telli Health the vendor Accuhealth uses has been certified on all major networks and can use Verizon, AT&T, & T-Mobile to eliminate gaps in coverage or connectivity issues.

Inventory and Purchasing Devices

You should never have to manage device inventory or purchase any devices up front, nor have to pay for device consumables.

Your RPM provider should also have a full product suite / wide range of remote patient monitoring devices, including but not limited to:

Blood Pressure Monitor

Touchless Thermometer

Pulse Oximeter

Glucose Meter

Weight Scale

All of these devices should also work on the same technology (Bluetooth vs cellular, but not a combination).

For example, Telli Health (pictured above) offers a full suite of devices with cellular connectivity,  rechargeable lithium-ion batteries, and industry-leading customer support.

Turnkey RPM Service Vendor

RPM is both technical and cumbersome, something that cannot be delivered independently by a healthcare professional, regardless of size and scope. It is important to choose an RPM vendor that will manage as many components of the RPM process as possible (and preferably ALL components of the RPM process). The essential components include:

  • RPM Software Management
  • Medical Device Procurement and Management
  • Informed Patient Consent
  • Supply Chain Management
  • Consumables Management
  • Patient Education and Onboarding
  • Ongoing Patient Adherence
  • Ongoing Patient Care and Clinical Interventions
  • Reporting, Coding, and Billing
  • Revenue Cycle Management
  • EHR Integration
  • Scale with Ease
These are all critical components for successful RPM delivery.

The Keys To Success With Your RPM Program

In order for RPM to work you need to be able successfully scale. While putting one or two people on RPM might help those patients, it does not give you the total view of all your patients unless you have vast amount of your patient census subscribed to the service. If the program works for 1 or 2 patients, just Imagine the potential for hundreds of your patients.

EHR integration is imperative for the success of any RPM service. Make your RPM vendor explain how their integration works, and ensure that is not just a flat file, and that they have the ability to put patient vitals directly into the patient's chart for easy viewing.

Educational Content for Providers

Accuhealth attributes one of the driving forces of the success of our Remote Patient Monitoring program to be provider and patient education alike. To this end, we take great pride in providing detailed case studies, meticulously crafted training videos, webinars, and even a podcast for providers to learn more about the best way to implement a RPM program so that their clinic can see measurable outcomes. We've featured some of the most relevant highlights for providers below.

Exclusive Offer

Free Weekly Webinar - Remote Patient Monitoring Made Easy and Done Right.

Telehealth and Remote Patient Monitoring can be complicated. Let a member of our expert team guide you through everything you need to know to run a successful Remote Patient Monitoring program at your clinic by signing up below.

Common Fears

A lot of doctors are concerned that RPM is going to take over their life with 24/7 care, but the reality is that most patients take their readings between 5am and 5pm, typical clinic operating business hours.

 
A lot of physicians are concerned that they will be paying for a service without successfully being able to bill. A lot of physicians are worried they won't see their patients anymore.
Pick a partner with a proven track record of successful billing so that they will be able to deliver on their promises and that your clinic can run a successful RPM program. What actually happens is you see your at risk patients more often as you have better metrics on how they are doing in between visits and your healthy patients still come in on their regular cadence.
Many clinics who have worked with providers with rigid billing terms and long term contracts. At Accuhealth we believe in partnerships and understand that sometimes claims are denied. You want a provider who will work with you to ensure your CPT code billing is effective and runs smoothly, as well as helping to process any rejected claims.
Specialization - pick an RPM provider who specializes in RPM! Many of the providers will claim to be RPM 'experts' when in fact RPM is something they only do as an added service.

Red Flag - Watch Out!

As a physician, we all know medical services we render will generate revenue, and it is important to make business decisions on which medical service is worth the investment patient-wise as well as business-wise. However if an RPM vendor first communicates HOW MUCH MONEY YOU CAN MAKE, this should be a red flag and a warning that this RPM vendor might not be the one for you.

Your RPM program should always be patient-care/quality of care focused, rather than revenue-focused. The goal of remote patient monitoring is to reduce the overall cost of care, and if an RPM provider Is focused on revenue, they probably don't understand how RPM works. If you provide the highest quality of care, patients will stay with you for longer and more patients will adopt your RPM program.

Ask for documented proof of how their program helps the patients have them explain the full process of RPM end to end how it works and try to poke holes in their story. For example, are you buying devices and sending them to patients? Do you have space in your office to manage inventory? Who troubleshoots the devices if they are not working? Are they available 24x7 to help you or your patients?
Cellular-Enabled Connectivity

Remove WiFi and Bluetooth Dependence. They're Unreliable and Outdated.

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords
Coverage Map

Plug-and-Play Devices are Required for Success in Any RPM Program

in any Remote Patient Monitoring Program

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords
Coverage Map

Plug-and-Play Devices are Required for Success in Any RPM Program

in any Remote Patient Monitoring Program

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords
Coverage Map

Plug-and-Play Devices are Required for Success in Any RPM Program

in any Remote Patient Monitoring Program

The Telemonitoring devices used within any Remote Patient Monitoring program should be as simple as possible for patients to use. After all, patients will be using them on a daily basis.

  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not be dependent on Bluetooth or WiFi for connectivity
  • Not require account management including logins and / or passwords

Patient Engagement

Accuhealth is proud to be an industry-leader in Remote Patient Monitoring programs. In fact, we are the industry leader and we have patients to thank for our success. But, how did we help patients help us? We decided to take a few novel approaches to help drive patient engagement and improve adherence to our Remote Patient Monitoring program which you can read about below:

Screen shot of RPM messaging

What is the RPM providers patient engagement plan (to keep patients engaged for many months)? Without patient compliance/adherence, there is no RPM program.

 

Utilize regular personalized HIPAA compliant messaging, based on the patients/providers' preference via SMS, phone or Telemedicine video call. Keeping the patients engaged, educated, and empowered is important to improving their health outcomes.

Want to Know More?

Accuhealth offers a number of comprehensive guides that can answer questions such as: "What should I be asking every Remote Patient Monitoring vendor"? You can find the offers below and simply click the download button on each offer to get the answers to your questions.

Evolution of Remote Patient Monitoring

Remote Patient Monitoring has evolved over the years with the advent of new technologies and implementations of these technologies. At one time, RPM programs were seen as a novelty, but are now considered the new staple medical service for providers looking to deliver value-based healthcare. Particularly, in primary and specialty care settings where providers interact closely with their patients. 

Data Collection Frequency

Continuous Biometric-Data Delivery

Historically, Remote Patient Monitoring involved collecting biometric data a few times per year. Provides then had to make medical decisions (medication, exercise, diet, etc.) based upon this limited set of data. Now, with modern telemonitoring devices, patient biometric data can be recorded daily allowing providers to have an inclusive dataset for making fine-tuned decisions regarding their patient's care.


Changing Methodologies

Proactive Care Usurps Reactive Care

Historically, patient care has been reactive. If a patient has an adverse event, ending up in the hospital, providers react to the condition (hospitalization) and provide care (stabilization, etc). Now, if patient's have adverse biometric data, indicating they're unstable, providers can be proactive and change the patient's care plan to keep them out of the hospital entirely.


Expanding Mediums

Modern RPM = Anytime. Anywhere.

Traditionally, patient's to see providers for various clinical services via ad-hoc emergency visits, yearly clinical follow-ups, etc. Modern RPM programs implementing telemonitoring allow patient's to receive care according to their biometric data. The net effect is reducing unnecessary hospital trips, alleviating burden, and allowing patients to see their doctors via telemedicine services or doctors to contact their patients.

Case Studies

Remote Patient Monitoring has evolved over the years with the advent of new technologies and implementations of these technologies. At one time, RPM programs were seen as a novelty, but are now considered the new staple medical service for providers looking to deliver value-based healthcare. Particularly, in primary and specialty care settings where providers interact closely with their patients. 

Ready to Setup Your Clinic?

Just click the link below to talk to a member of our sales team or to learn more about our Remote Patient Monitoring solution and get your clinic setup in under 24 hours.

Schedule a Demo
Schedule a Demo