Customizing RPM Metrics for Every Practice

Remote Patient Monitoring (RPM) is a powerful tool, but only when it's aligned with the unique goals of the organization using it. At Tellihealth, we’ve seen firsthand that the success of an RPM program hinges on how well its performance metrics match the needs of the practice.

For some clinics, success means fewer emergency room visits. For others, it’s about deepening the connection between patients and care teams. There’s no universal playbook because every healthcare environment has different pressures, patient populations, and payment models.

In this blog, we’ll break down how Tellihealth approaches RPM metric customization, why it matters, and what providers can expect when partnering with a solution-first company.

1. The Problem with Predefined Success Metrics

Too often, RPM vendors come in with a rigid framework:

• “We’ll reduce readmissions by X%.”
• “You’ll save Y dollars per patient.”
• “We guarantee Z outcomes in 90 days.”

But here’s the truth: these promises ignore the complex realities of care delivery. A small specialty practice doesn’t have the same goals—or capacity—as a large Federally Qualified Health Center (FQHC). Success for one might be tighter patient relationships; for the other, it could be meeting CMS quality benchmarks. At Tellihealth, we don’t just “plug and play” a solution. We start by asking: How do you define success?

2. Matching Metrics to Organizational Goals

We work with partners across a wide spectrum of care delivery models, including:

• Independent physician practices
• FQHCs
• Large multi-site health systems
• Accountable Care Organizations (ACOs)
• Hospitals navigating risk-based contracts

Each group brings different priorities, and we build our metric system around those. For example: 

Large Accountable Care Organizations:

We’ll help track:

• Avoidable hospitalizations
• Risk-adjusted cost of care
• Quality performance scores
• Panel-wide patient engagement rates

Small or Independent Clinics:

We’ll emphasize:

• Patient retention in the RPM program
• Self-reported improvements in well-being
• Decreased clinical burden on staff
• Continuity of care between visits

But at Tellihealth, Everyone Gets:

• Monthly detailed reporting 
• Patient adherence stats
• Support ticket summaries
• Real-time feedback on intervention effectiveness

This ensures you're not measuring your success by someone else’s yardstick.

3. The Role of Tellihealth’s Account Management in Metric Customization

One of the biggest benefits of working with Tellihealth is our dedicated account management team. We’re not just overseeing logistics—we’re your strategic partner in defining and reaching your goals.

Here’s how it works:

• Kickoff Session: We meet to understand your clinic’s size, focus, staff capacity, and top objectives.
• Metric Mapping: We translate those goals into specific KPIs, setting up your reporting structure accordingly.
• Ongoing Optimization: We don’t just hand over a dashboard—we review it with you, explain what’s working, and adjust what’s not.

Because of this hands-on approach, clinics know they aren’t being handed generic success criteria. Instead, they get data that actually helps them make decisions.

4. Real-World Examples of Custom Metrics in Action

Let’s take two examples from current Tellihealth partners:

Case 1: A Suburban Primary Care Clinic

Goal: Increase patient satisfaction and provider bandwidth

Custom Metrics Tracked:

• Average time-to-response for patient messages
• Percentage of patients who recognize and recall their assigned nurse
• Change in provider-reported time spent on non-visit follow-up care

Result: The clinic was able to reallocate 10+ hours of staff time monthly, while 87% of patients reported feeling more supported between visits.

Case 2: A Regional Health System in a Value-Based Care Model

Goal: Reduce ER visits among patients with CHF and diabetes

Custom Metrics Tracked:

• 30-day post-discharge monitoring enrollment
• Unplanned hospitalization rate
• Medication adherence patterns flagged by RPM devices

Result: A 22% reduction in ER utilization within 6 months.

In both cases, the metrics were directly tied to what that organization cared most about—not just what looked good on a sales sheet.

5. Why Metric Flexibility = Program Longevity

The ability to evolve how success is measured keeps RPM programs relevant. Healthcare priorities shift:

• New regulations emerge
• Staffing levels fluctuate
• Patient demographics change
• Budgets expand or contract

With Tellihealth, you’re not locked into one rigid set of metrics. We can scale reporting up or down based on your changing needs, which helps ensure that RPM remains aligned with your mission.

6. Transparency and Accountability in the Process

We also believe that what gets measured should be clearly understood by all stakeholders. Our reporting isn’t buried in jargon or hidden in Excel sheets. We deliver:

• Clean, visual dashboards
• Trend tracking over time
• Direct correlation between interventions and results
• Explanations of anomalies and outliers

And if your board, payer, or internal team needs a different view of the data, we build it.

7. Partnering with Tellihealth Means More Than Metrics

While customizing metrics is a huge part of what we do, it’s not the whole picture. Our broader partnership includes:

• Nurse-led patient interactions
• Staff education and onboarding
• Automated alerts for out-of-range vitals
• Full-service device logistics and tech support

It’s a complete ecosystem—where data fuels decisions, and relationships fuel results.

You Define the Destination, We Build the Roadmap

RPM shouldn’t be a cookie-cutter service. It should flex with your priorities, your patients, and your definition of success. When you work with Tellihealth, you’re getting more than a technology vendor—you’re gaining a partner who listens, adapts, and delivers metrics that matter.

So whether your goal is better outcomes, stronger patient relationships, or fewer readmissions, we’ll help you measure what really counts.

Looking for a Strategic Partner?

Book a meeting and let’s discuss how our team can help support your goals this year and beyond.