Effective date: 27 July 2020
Last Updated: March 2021
Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it.
BY SUBMITTING YOUR PERSONAL DATA THROUGH THIS APP, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT LOG INTO OR ACCESS THE APP AND PLEASE DO NOT SUBMIT ANY PERSONAL DATA TO US.
We collect “Personal Data”, which includes any information that can be used on its own or with other information in combination to identify or contact one of our users. In some cases, this Personal Data may be or may include healthcare information or “Protected Health Information.” The types of Personal Data we collect are described below.
We collect demographic information such as your name, email address, age, gender, phone number, postal address, and personal health information such as your diagnosed condition(s). Primarily, the collection of your Personal Data assists us in creating your User Account, which you can use to securely track, manage, and transmit your Personal Data to your healthcare provider. We also use your demographic data for the purposes of research and analysis.
If you make purchases via our Website, we may require that you provide to us your financial and billing information, such as billing name and address, credit card number or bank account information.
We use common information-gathering tools, such as log files, web beacons, and similar technologies to automatically collect information, which may contain Personal Data, from Your computer or mobile device as you navigate our App. The information we collect may include your Internet Protocol (IP) address (or proxy server), device and App identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. This information is used to analyze overall trends, to help us provide and improve our App and to guarantee their security and continued proper functioning.
In addition to demographic information, we may collect information regarding your health conditions, medications, medical appointments, insurance provider, heatcare facility information, medical biometric data. We collect this information to help your healthcare provider(s) track and manage your health.
We may collect information about you from other sources, including third parties from whom we have purchased Personal Data, and combine this information with Personal Data provided by you. In particular, we collect Personal Data from the following sources:
Third-party providers of business contact information, including mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, social media profiles, LinkedIn URLs and custom profiles, for purposes of targeted advertising, delivering relevant email content, event promotion and profiling;
Data obtained through our SMS short code program will not be shared with any third-parties for their marketing reasons/purposes
We process Your Personal Data for purposes based on legitimate business interests, meeting our contractual obligations to you, complying with our legal obligations, and/or your consent. We only use or disclose your Personal Data when it is legally mandated or where it is necessary to fulfill the purposes described herein. Where required by law, we will ask for your prior consent before doing so.
Specifically, we process Your Personal Data for the following legitimate business purposes:
You can opt-out of receiving promotional emails by changing the notification preferences in your account settings or by unsubscribing via the “Unsubscribe” link in any Accuhealth email. Opting-out of these emails will not end transmission of important service-related emails that are necessary to your use of the Service.
Personal Data Accuhealth collects through the Service will be stored on secure US servers through Amazon Web Services, GSUITE, Google Compute, DROPBOX even if you are accessing the Service from outside the United States. Your country’s data protection laws may not apply and may be more stringent than those to which Accuhealth is legally subject. Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers. Any data that may be stored out of the United States will be encrypted in transit and at rest.
Yes, with Our legal affiliates We may share your Personal Data with the following companies to which we are legally related (companies that we own or which own Us) and who have agreed to the same Privacy obligations laid out herein, but only for the purposes described herein: ASC HEALTHCARE INC.
Yes, with any third-party with whom you choose to connect via the Service (“Third-party User”).
We will share information you enter into the Service, as well as any reports generated by the Service based on the information you enter, with the Third-Party User with whom you choose to share data via the Service. If you permit Third-party User access to your account, that user will also have access to your activity within the platform (e.g., view your biometric readings]). If, at any point, you want to deny access to one or more Third-Party Users, you can do so by sending an email to email@example.com
Yes, with third parties that help us power our App
Accuhealth has a limited number of service providers and other third parties (“Business Partners”) that help us run various aspects of our business. These Business Partners are contractually bound to protect Your Personal Data and to use it only for the limited purpose(s) for which it is shared. Business Partners’ use of Personal Data may include, but is not limited to, the provision of services such as data hosting, information security, IT services, customer service, and billing management.
Yes, with third parties and the government when legal or enforcement issues arise
We may share your Personal Data, if reasonable and necessary, to (i) comply with legal processes or enforceable governmental requests, or as otherwise required by law; (ii) cooperate with third parties in
Yes, with third parties that provide advisory services
We may share Your Personal Data with Our lawyers, auditors, accountants, or banks, when We have a legitimate business interest in doing so.
Yes, with third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Accuhealth’s corporate entity, assets, or stock (including in connection with any bankruptcy or similar proceedings)
If We share Your Personal Data with a third-party other than as provided above, You will be notiﬁed at the time of data collection or transfer, and You will have the option of not permitting the transfer.
We may, from time to time, rent or sell aggregated data and/or other information that does not contain any personal identiﬁers (i.e., the information has been anonymized by stripping out identiﬁers such as name, address, phone number, etc.). The purpose of this type of disclosure is to describe the Service to current and prospective business partners and other third parties. The anonymized data may also be shared or published through academic journals or media platforms for lawful purposes. Once your data is anonymized, it is no longer Personal Data, and we are not restricted in our use of that data for any purpose.
We use two types of cookies: essential and non-essential cookies. Essential cookies are those necessary for us to provide the Service to you. All other cookies are non-essential. We use two types of non-essential cookies: (1) cookies used to analyze your behavior on a website (“Analytics Cookies”); and (2) cookies used to provide you enhanced functionality (“Functional cookies”). We have provided, below, a full list of our cookies, categorized as described above. We have described the purpose of each, whether they are Accuhealth or third-party cookies, and how to withdraw consent to their use. We have also indicated which cookies are “session cookies” (which last for as long as you keep your browser open) and “persistent cookies” (which remain on your hard drive until you delete them or they expire).
We will retain your Personal Data for as long as you maintain a User Account and will never delete your data. The exact period of retention will depend on the type of Personal Data, our contractual obligation to you, and applicable law. We keep your Personal Data for as long as necessary to fulfill the purpose for which it was collected, unless otherwise required or necessary pursuant to a legitimate business purpose outlined herein. At the end of the applicable retention period, we will remove your Personal Data from our databases and will request that our Business Partners remove your Personal Data from their databases. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing of such data. We retain anonymized data indeﬁnitely. Contact Us at firstname.lastname@example.org regarding the applicable data retention period for your Personal Data.
NOTE: Once we disclose your Personal Data to third parties, we may not be able to access that Personal Data any longer and cannot force the deletion or modiﬁcation of any such information by the parties to whom we have made those disclosures. Written requests for deletion of Personal Data other than as described should be directed to email@example.com.
Accuhealth is committed to protecting the security and conﬁdentiality of your Personal Data. We use a combination of reasonable physical, technical, and administrative security controls to maintain the security and integrity of your Personal Data, to protect against any anticipated threats or hazards to the security or integrity of such information, and to protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm or inconvenience to you. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, we cannot absolutely ensure the security of information you transmit to us. By using the Service, you are assuming this risk.
The information collected by Accuhealth and stored on secure servers is protected by a combination of technical, administrative, and physical security safeguards, such as authentication, encryption, backups, and access controls. If Accuhealth learns of a security concern, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by an inapp notiﬁcation. Depending on where you live, you may have a legal right to receive such notices in writing.
You are solely responsible for protecting information entered or generated via the Service that is stored on your personal device (such as your cell phone or tablet) and/or removable device storage. Accuhealth has no access to or control over your personal device’s security settings, and it is up to you to implement any device level security features and protections you feel are appropriate (e.g., password protection, encryption, remote wipe capability, etc.). We recommend that you take any and all appropriate steps to secure any device that you use to access our App.
NOTWITHSTANDING ANY STEPS THAT WE TAKE, IT IS NOT POSSIBLE TO GUARANTEE THE SECURITY OR INTEGRITY OF DATA TRANSMITTED OVER THE INTERNET. THERE IS NO GUARANTEE THAT YOUR PERSONAL DATA WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. THEREFORE, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOU TRANSMIT TO US, AND YOU TRANSMIT SUCH PERSONAL DATA AT YOUR OWN RISK.
Please be advised that we will NEVER send you an email requesting conﬁdential information such as account numbers, usernames, passwords, or social security numbers, and you should NEVER respond to any email requesting such information. If you receive such an email purportedly from Accuhealth, DO NOT RESPOND to the email, DO NOT CLICK ON ANY LINKS AND/OR OPEN ANY ATTACHMENTS in the email, and NOTIFY Accuhealth SUPPORT at firstname.lastname@example.org immediately.
You are responsible for taking reasonable precautions to protect your user ID, password, and other User Account information from disclosure to third parties, and You are not permitted to circumvent the use of required encryption technologies. You should immediately notify Accuhealth at email@example.com if you know of or suspect any unauthorized use or disclosure of your user ID, password, and/or other User Account information, or any other security concern.
You have certain rights relating to Your Personal Data, subject to local data protection laws. These rights may include the right to:
You can exercise the rights listed above at any time by contacting us at firstname.lastname@example.org.
California residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their Personal Data for direct marketing purposes during the preceding calendar year and the categories of Personal Data shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at email@example.com with “California Privacy Rights” in the subject line.
You may change your email address and other contact information by sending an email to firstname.lastname@example.org. If you need to make changes or corrections to other information, you may send an email to email@example.com. Please note that in order to comply with certain requests to limit use of your Personal Data, we may need to terminate your account and your ability to access and use the Services, and you agree that we will not be liable to you for such termination or for any refunds of prepaid fees paid by you. You may deactivate your account by sending an email to firstname.lastname@example.org.
Although we will use reasonable efforts to do so, you understand that it may not be technologically possible to remove from our systems every record of your Personal Data. The need to back up our systems to protect information from inadvertent loss means a copy of your Personal Data may exist in a nonerasable form that will be diﬃcult or impossible for us to locate or remove.
We will not market third-party services to you without your consent. We will only send emails to you regarding your Accuhealth account and services unless we have your express consent to do otherwise. You can choose to ﬁlter these emails using your email client settings, but we do not provide an option for you to opt out of these emails. You can opt out of non-essential emails by sending an email to email@example.com.
We do not knowingly collect Personal Data from individuals under the age of 18 and the Service is not directed to individuals under the age of 13. We request that these individuals not provide Personal Data to Us. If we learn that Personal Data from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you are aware of a user under the age of 13 using the Service, please contact us at firstname.lastname@example.org.
If you are a resident of California under the age of 18 and have registered for an account with us, you may ask us to remove content or information that you have posted to our websites.
1.This program will send messages to users who opt-in to our services for appointments reminders and medical adherence reminders. Users can expect to receive telemedicine visit invitations from their Physicians, and medical adherence reminders. Users of this system will have the ability to order consumables and have support tickets raised, this is a non-emergency form of communications.
2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at email@example.com, 1-888-407-4108
4. Carriers are not liable for delayed or undelivered messages
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. SMS messages frequency varies on average 1-3 messages per week. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Please note that email communications are not always secure; so please do not include sensitive information in your emails to us.